- Definition of Aviation.
- Organisations- IATA, ICAO,DGCA,BCAS etc and their roles.
- Airport and Airline codes
- Airport terminology
- Phonetics
OurCourses
Aviation Management
Passenger Handling Services
- Check-in process
- Travel Documents (passport,Visa etc)
- Immigration,custom,Security hold area process
- Boarding process
- Arrival handling process
- Baggage Handling
- Dangerous Goods awareness
- Hazardous materials
- Announcement
Ramp Handling Services
- Ground Support Equipment
- Unit Load Device---Dimension and aircraft compatability
- Ramp Safety
- Aircraft loading/ unloading
- Load plan/loading instruction report/load sheet/last minute change
Hospitality Management
- Introduction
- Types and categories of Hotels
- Different departments in a Hotel
- Telephone etiquettes
- Guest Handling
- Meal courses, Cuisines and Beverages
- Table Manners
- Customer Situational Handling
Cargo Handling course
- Warehouse Management System (WMS).
- Classification of cargo like General Cargo, DGR, AVI, PER, VAL and human remains.
- Cargo build-up and breakdown procedures.
- ULD identification and management.
- Automation and software used in Cargo Terminals.
- Custom regulations & acts.
- Cargo Documentation
- SOPs, Work instructions, SLAs.
GSE Operations Module
Classroom training
- Marshalling, CDo’s & don’ts
- GSE familiarization, control know how & DI(maintenance)
- Briefing on JD and JR of Operator
- Briefing on Ramp handling
- Brief about Loading & Unloading (Wide & narrow body aircraft)
- Aircraft Configuration & ULD positioning
- Door opening & closing procedures (Wide & Narrow Body Aircraft)
- Brief about Ramp Safety
- Occupation & work Hazard
- Briefing on ULD’s
- Brief about locks positioning
- Pushback & Towing Procedures of Aircraft
- Dangerous Goods Awareness Classroom training
- Driving & operation of various GSE
- Daily Inspection (Maintenance)
- Positioning & D-positioning of GSE on Aircraft
- Door opening & hold Familiarization including Lock positioning
- Do’s Don’t’s / Ramp Safety/ Safe operations of GSE
- Marshalling of Aircraft
- Pushback & towing of Aircraft
